Jetro CockpIT™ Version 3.0 Knowledge Base
     

Welcome to the Jetro Knowledgebase. Topics are organized into eleven categories. For your convenience, some files have been duplicated and appear in more than one category. If you do not see a file that pertains to your topic, please e-mail Jetro Support at support@jp-inc.com and we will assist you directly.

Administrator Site    Client Installation    Client Login    Directory Service: Settings    Installation    Licensing    Load Balancing    Maintenance    Running Applications    Terminal Services

Administrator Site  User Does Not Get a Newly Defined Application  CockpIT Administrator Cannot Access the Administrator Site  Newly Defined Users or Groups Can Not Be Added to a Security Policy  Configuring CockpIT™ for the NAT Environment.pdf  Enabling CockpIT Server Redundancy System (SRS™)  Enabling CockpIT Content Redirection (CCR™)  Adding CockpIT to Your Web Site  Using Custom Icons with Published Applications Back to top Client Installation  Jetro Client Failed to Download, Operate, or Install Correctly  Removing CockpIT™ Plug-in Files Back to top Client Login  Error Message - Failed to Check in, Wrong Login Parameters  Error Message - Maximum concurrent users reached  Jetro Client Failed to Login Automatically During Restart  Login Button Does Not Work  Login Fails for All Users  TS Asks for Username and Password After Application Request  User Cannot Access Logon Page   Single User Cannot Login to CockpIT™   Cannot Login into CockpIT™ - All Issues Back to top Directory Service: Settings  Changing the Domain to Which CockpIT™ is connected to  Determining the size of the Directory Service  Optimizing CockpIT Synchronization with Directory Service Back to top Installation  Configuring CockpIT™ for the NAT Environment  A Terminal Server Fails to Communicate with CockpIT™  Creating a Server Failure Alert Script Back to top Licensing  Error Message - Maximum concurrent users reached Back to top Load Balancing  Overview of CockpIT™ Load Balancing  Creating a Load Balancing File  Changing a Server's Load Balancing Policy File Back to top Maintenance  Backing-up CockpIT Data, Files, and Site Icons  Restoring the CockpIT Administrated Server Farm  Logging Internal System Events Back to top Running Applications  Application Launching and Closing Takes a Long Time  “No server available” Error Message When Launching an Application  A White Screen Appears Instead of an Application  TS Asks for Username and Password After Application Request  A Specific Application Sometimes Works and Sometimes Does Not Work  Users Cannot Launch Programs Now but Could Before  User Does Not Get a Newly Defined Application  Failed to Trigger Application 1  Failed to Trigger Application 2 Back to top Terminal Services  A Specific Application Sometimes Works and Sometimes Does Not Work  Users Cannot Launch Programs Now but Could Before  A Terminal Server Fails to Communicate with CockpIT  “No server available” Error Message When Launching an Application   JdsWebClient.dll or MstsCax.dll Can Not Be Found Back to top