Jetro CockpIT™ Version 3.0
     

:: Quick search Users Cannot Access the CockpIT Logon Page Login Button Does Not Work Single User Cannot Access CockpIT Login Fails for All Users CockpIT Administrator Cannot Access the Site Jetro Client Failed to Download, Operate, or Install Users Cannot Launch Programs Now but Could Before Application Launching and Closing Takes a Long Time User Does Not Get a Newly Defined Application Specific Application Sometimes Works and Sometimes Doesn't White Screen Appears Instead of an Application Terminal Server Asks for Username and Password Terminal Server Fails to Communicate with CockpIT "No server available" Error Message Newly Defined Users or Groups Can Not Be Added to a Security Policy "Maximum concurrent users reached" Error Message "Failed to check in, wrong login parameters" Error Message Jetro Client Failed to Login Automatically When Restarting Computer Configuring CockpIT for the NAT Environment Removing CockpIT Plug-in Files Changing the Domain to Which CockpIT is connected to Determining the size of the Directory Service Optimizing CockpIT Synchronization with Directory Service Creating a Server Failure Alert Script Creating a Load Balancing File Changing a Server's Load Balancing File Backing-up CockpIT Data, Files, and Site Icons Restoring the CockpIT Administrated Server Farm JdsWebClient.dll or MstsCax.dll Can Not Be Found Failed to Trigger Application

JKB00338 JdsWebClient.dll or MstsCax.dll Can Not Be Found Symptoms When launching an application using the virtual desktop the user receives one of the following errors: •  “JdsWebClient.dll could not be found” •  "Failed to create RDP 5.1 (5.2), missing JDsWebClient.dll" •  "Failed to create RDP 5.1 (5.2), missing mstscax.dll"  •  “Mstscax.dll could not be found” Causes •  The JdsWebClient.dll file failed to register during the install process. •  The Mstscax.dll file failed to register during the install process. Resolution Search for the “JdsWebclient.dll” and/or the “Mastscax.dll” files. Use the windows search utility by pressing ‘Start', ‘Search', ‘For Files and Folders'. Enter the name of the missing dll file into the ‘Search' box as illustrated below. The files are located in the operating system's system directory as follows: O/S System Directory Windows 9x Windows/system Win2k and NT WINNT/system32 Windows XP Windows/system32 Press the “Start” button, then “Run”. Type “regsvr32 ”. Drag and drop the “JdsWebclient.dll” or “Mastscax.dll” file into the run window as illustrated below. Press “OK”. The operation has succeeded if you receive the message “DllRegisterServer…succeeded”. If the registration failed, then contact your administrator or Jetro support. Back to top