Jetro CockpIT™ Version 3.0 Knowledge Base

:: Quick search Users Cannot Access the CockpIT Logon Page Login Button Does Not Work Single User Cannot Access CockpIT Login Fails for All Users CockpIT Administrator Cannot Access the Site Jetro Client Failed to Download, Operate, or Install Users Cannot Launch Programs Now but Could Before Application Launching and Closing Takes a Long Time User Does Not Get a Newly Defined Application Specific Application Sometimes Works and Sometimes Doesn't White Screen Appears Instead of an Application Terminal Server Asks for Username and Password Terminal Server Fails to Communicate with CockpIT "No server available" Error Message Newly Defined Users or Groups Can Not Be Added to a Security Policy "Maximum concurrent users reached" Error Message "Failed to check in, wrong login parameters" Error Message Jetro Client Failed to Login Automatically When Restarting Computer Configuring CockpIT for the NAT Environment Removing CockpIT Plug-in Files Changing the Domain to Which CockpIT is connected to Determining the size of the Directory Service Optimizing CockpIT Synchronization with Directory Service Creating a Server Failure Alert Script Creating a Load Balancing File Changing a Server's Load Balancing File Backing-up CockpIT Data, Files, and Site Icons Restoring the CockpIT Administrated Server Farm JdsWebClient.dll or MstsCax.dll Can Not Be Found Failed to Trigger Application

JKB00337 Enabling CockpIT Content Redirection (CCR™) Introduction: Jetro CockpIT and Jetro BoostIT make it easy for user's to enjoy multi-media in the server-based computing environment. Jetro has developed content redirection technology to give users the maximum benefit from streaming media. When a user requests a multi-media file (e.g. .wav or .avi) the file itself will be sent to the user's local workstation through ICA or RDP (depending on the server). The file will be executed on the user's local workstation. For a short amount of time, a copy of the multi-media file will exist on the user's local workstation. The copy will be deleted when the file is finished executing. This document explains how to configure the CockpIT server to deliver streaming media files with a particular file extension (e.g. .wav) to user's local desktops. Configuring Multi-Media Files for CockpIT Content Redirection (CCR™) 1. Run Regedit (Start – run – regedit) 2. Open the HKEY_CLASSES_ROOT file 3. Click on the name of a file extension (e.g. .wav) that you would like to redirect to run directly on a client's workstation. 4. Back up your current registry settings: · Export the registry file by clicking on Registry in the action menu and choosing “Export Registry File…” · Choose a name for this file and a location where to save it. · When you want to disable content redirection for files with this extension, simply click on this file. 5. Right click on the string file called "(default)" (see figure below). 6. Choose Modify. The following screen will appear: 7. Change the Value data field to JDsWtsfs. Click OK when done. Repeat steps 3-7 for every file extension that should be delivered directly to user local desktops. Back to top