Jetro CockpIT™ Version 3.0 Knowledge Base
     

:: Quick search Users Cannot Access the CockpIT Logon Page Login Button Does Not Work Single User Cannot Access CockpIT Login Fails for All Users CockpIT Administrator Cannot Access the Site Jetro Client Failed to Download, Operate, or Install Users Cannot Launch Programs Now but Could Before Application Launching and Closing Takes a Long Time User Does Not Get a Newly Defined Application Specific Application Sometimes Works and Sometimes Doesn't White Screen Appears Instead of an Application Terminal Server Asks for Username and Password Terminal Server Fails to Communicate with CockpIT "No server available" Error Message Newly Defined Users or Groups Can Not Be Added to a Security Policy "Maximum concurrent users reached" Error Message "Failed to check in, wrong login parameters" Error Message Jetro Client Failed to Login Automatically When Restarting Computer Configuring CockpIT for the NAT Environment Removing CockpIT Plug-in Files Changing the Domain to Which CockpIT is connected to Determining the size of the Directory Service Optimizing CockpIT Synchronization with Directory Service Creating a Server Failure Alert Script Creating a Load Balancing File Changing a Server's Load Balancing File Backing-up CockpIT Data, Files, and Site Icons Restoring the CockpIT Administrated Server Farm JdsWebClient.dll or MstsCax.dll Can Not Be Found Failed to Trigger Application

JKB00328 Backing-up CockpIT Data, Files, and Site Icons General: This document describes the procedures for backing up and restoring all vital information for the CockpIT administrated server `environment. CockpIT is mission critical software that runs applications that are critical to an enterprise. Proper backup of CockpIT settings and data are crucial for disaster recovery. The backup process is as simple and easy as creating a copy of all essential information. There are no open files or special databases. There are just a few small files to back up. They are described below. Files to backup: Data Folder: This is CockpIT ‘s main data and settings folder. It is a sub-folder located under the main installation path (i.e. C:\Program Files\Jetro Platforms\CockpIT Server\Data). All of the XML format files in this database must be backed up. Files may be backed up using a normal COPY procedure. Note: These files are not marked as open files. Icons: The sub-folder called C:\Program Files\Jetro Platforms\CockpIT Server\Site\Icon must be backed-up. CockpIT creates icons for every application that is installed. Each application has two corresponding images: a JPEG version for the web interface and a BMP version for the Jetro DirectLINK interface. Registry Settings: Backing up the registry settings is essential for restoring CockpIT. The registry contains licensing and critical configuration information. Back up the following registry path or export the following key using the REGEDIT utility: HKLM\Local Machine\Software\JDS Client Logo: CockpIT allows customization of the user site. Enterprises may replace the Jetro logo with their own company logo. It is located in the following path: C:\Program Files\Jetro Platforms\CockpIT Server\Site\ClientLogo Reports: Reports contain records of application usage. These files are not necessary to restore the system in case of a disaster, but they are useful enterprise records. Excel: CockpIT saves reports in CSV (comma separated value) format text files. These files are located in the following path: C:\Program Files\Jetro Platforms\CockpIT Server\Site\Excel Performance Policy File: These are the load balancing policy files for the terminal servers. Every terminal server has its own copy of a load balancing policy file. Load balancing policies only need to be backed up if the system administrator has customized them. The load balancing policy file is located under the main installation folder (e.g. C:\Program Files\Jetro Platforms\CockpIT Server\TSAgent) Back to top