Jetro CockpIT™ Version 3.0 Knowledge Base

:: Quick search Users Cannot Access the CockpIT Logon Page Login Button Does Not Work Single User Cannot Access CockpIT Login Fails for All Users CockpIT Administrator Cannot Access the Site Jetro Client Failed to Download, Operate, or Install Users Cannot Launch Programs Now but Could Before Application Launching and Closing Takes a Long Time User Does Not Get a Newly Defined Application Specific Application Sometimes Works and Sometimes Doesn't White Screen Appears Instead of an Application Terminal Server Asks for Username and Password Terminal Server Fails to Communicate with CockpIT "No server available" Error Message Newly Defined Users or Groups Can Not Be Added to a Security Policy "Maximum concurrent users reached" Error Message "Failed to check in, wrong login parameters" Error Message Jetro Client Failed to Login Automatically When Restarting Computer Configuring CockpIT for the NAT Environment Removing CockpIT Plug-in Files Changing the Domain to Which CockpIT is connected to Determining the size of the Directory Service Optimizing CockpIT Synchronization with Directory Service Creating a Server Failure Alert Script Creating a Load Balancing File Changing a Server's Load Balancing File Backing-up CockpIT Data, Files, and Site Icons Restoring the CockpIT Administrated Server Farm JdsWebClient.dll or MstsCax.dll Can Not Be Found Failed to Trigger Application

JKB00324 Determining the size of the Directory Service General: Busy networks that have more than 2,000 users in the directory service may need to adjust CockpIT settings. In this document we will explain how to analyze CockpIT’s synchronization with the directory service and how to make the necessary adjustments to CockpIT’s settings. Methods: In order to check the size of the directory service and the exact amount of time that it takes CockpIT to read all of it, we will use a program called JDsADScanner.exe. This program is located under the installation sub-folder lib. (For example: 'c:\program fils\cockpitserver\lib\JDsADScanner.exe') 1. Open command prompt. Click: START - RUN, type 'cmd' and click OK. 2. Enter the installation sub-folder lib (as described above). 3. Type the following command: JDsADScanner.exe 0 “domain name” users.xml groups.xml “administration group” 1 1 The following information will be displayed: AD scan thread - finished scanning time 21 sec Groups 11 Users 2101 4. The most important information is the scanning time measured in seconds. 30 seconds is normal for an directory service with more than 2000 users. Back to top