Jetro CockpIT™ Version 3.0 Knowledge Base
     

:: Quick search Users Cannot Access the CockpIT Logon Page Login Button Does Not Work Single User Cannot Access CockpIT Login Fails for All Users CockpIT Administrator Cannot Access the Site Jetro Client Failed to Download, Operate, or Install Users Cannot Launch Programs Now but Could Before Application Launching and Closing Takes a Long Time User Does Not Get a Newly Defined Application Specific Application Sometimes Works and Sometimes Doesn't White Screen Appears Instead of an Application Terminal Server Asks for Username and Password Terminal Server Fails to Communicate with CockpIT "No server available" Error Message Newly Defined Users or Groups Can Not Be Added to a Security Policy "Maximum concurrent users reached" Error Message "Failed to check in, wrong login parameters" Error Message Jetro Client Failed to Login Automatically When Restarting Computer Configuring CockpIT for the NAT Environment Removing CockpIT Plug-in Files Changing the Domain to Which CockpIT is connected to Determining the size of the Directory Service Optimizing CockpIT Synchronization with Directory Service Creating a Server Failure Alert Script Creating a Load Balancing File Changing a Server's Load Balancing File Backing-up CockpIT Data, Files, and Site Icons Restoring the CockpIT Administrated Server Farm JdsWebClient.dll or MstsCax.dll Can Not Be Found Failed to Trigger Application

JKB00320 Logging Internal System Events General: Understating internal system behavior is crucial in order to support and maintain CockpIT. CockpIT can be configured to send internal events to a utility developed by Sysinternals called “Debugview.” Debugview displays and logs these events in a text file. For more information about the Debugview, refer to the following link: http://www.sysinternals.com/ntw2k/freeware/debugview.shtml The purpose of this document is to describe how to deliver internal system events to Debug view and how to properly use it. Methods: 1. Point your browser to http://www.sysinternals.com/ntw2k/freeware/debugview.shtml and download Debugview. 2. Install Debugview on the CockpIT Server. 3. Open the Regedit and set the following parameter value: HKEY_LOCAL_MACHINE\SOFTWARE\Jetro\JDS\JDSLogFlag = 1 4. Restart the JDS service. 5. Open the Debugview. 6. Click on the Options menu and select 'Clock Time'. Debugview will show the event using hours, minutes and seconds. 7. Click on the Edit menu and select 'History Depth'. Change the value to 100. Debugview will only display the last 100 events events. 8. Click on the File menu and choose 'Log to file'. 9. Choose the maximum size of the log file, file name and path and click append. Make sure that the log to file is checked after each program restart. 10. Compress the log files in ZIP or RAR formats before sending them to the Jetro Platforms support team.     Back to top