Jetro CockpIT™ Version 3.0 Knowledge Base

:: Quick search Users Cannot Access the CockpIT Logon Page Login Button Does Not Work Single User Cannot Access CockpIT Login Fails for All Users CockpIT Administrator Cannot Access the Site Jetro Client Failed to Download, Operate, or Install Users Cannot Launch Programs Now but Could Before Application Launching and Closing Takes a Long Time User Does Not Get a Newly Defined Application Specific Application Sometimes Works and Sometimes Doesn't White Screen Appears Instead of an Application Terminal Server Asks for Username and Password Terminal Server Fails to Communicate with CockpIT "No server available" Error Message Newly Defined Users or Groups Can Not Be Added to a Security Policy "Maximum concurrent users reached" Error Message "Failed to check in, wrong login parameters" Error Message Jetro Client Failed to Login Automatically When Restarting Computer Configuring CockpIT for the NAT Environment Removing CockpIT Plug-in Files Changing the Domain to Which CockpIT is connected to Determining the size of the Directory Service Optimizing CockpIT Synchronization with Directory Service Creating a Server Failure Alert Script Creating a Load Balancing File Changing a Server's Load Balancing File Backing-up CockpIT Data, Files, and Site Icons Restoring the CockpIT Administrated Server Farm JdsWebClient.dll or MstsCax.dll Can Not Be Found Failed to Trigger Application

JKB00319 Changing the Domain that CockpIT is connected to General: Change CockpIT domain in the Server Settings window in the Administrator Site. Methods: 1. Logon to the CockpIT Administrator Site 2. Click on the Server Settings tab in the main window. 3. Choose the correct directory service type. 4. Type in the name a domain name in the text box or choose a domain from the drop down menu. 5. Connect the server running CockpIT to the new domain. 6. Change Services logon account name. CockpIT includes three services that require a special username in order to operate: JDS, JTSmonitor and JDSNetExplorer. Make sure that the username for this account has administrator level permission in the required domain and on the local server. Note: Changes to CockpIT's domain settings will appear in the following registry keys: HKEY_LOCAL_MACHINE\SOFTWARE\Jetro\JDS Parameter Default Setting AuthenticationPath LDAP://Domain Name (DNS) – Active DirectoryWinNT://Domain Name (Netbios) – NT4 DomainWinNT://Server Name – Stand Alone Server HomeDomain Domain Name (Netbios) ADSearchmode 0 – Active Directory / 1 – NT4 Domain / 2 – Stand Alone Server Back to top