Jetro CockpIT™ Version 3.0 Knowledge Base
     

:: Quick search Users Cannot Access the CockpIT Logon Page Login Button Does Not Work Single User Cannot Access CockpIT Login Fails for All Users CockpIT Administrator Cannot Access the Site Jetro Client Failed to Download, Operate, or Install Users Cannot Launch Programs Now but Could Before Application Launching and Closing Takes a Long Time User Does Not Get a Newly Defined Application Specific Application Sometimes Works and Sometimes Doesn't White Screen Appears Instead of an Application Terminal Server Asks for Username and Password Terminal Server Fails to Communicate with CockpIT "No server available" Error Message Newly Defined Users or Groups Can Not Be Added to a Security Policy "Maximum concurrent users reached" Error Message "Failed to check in, wrong login parameters" Error Message Jetro Client Failed to Login Automatically When Restarting Computer Configuring CockpIT for the NAT Environment Removing CockpIT Plug-in Files Changing the Domain to Which CockpIT is connected to Determining the size of the Directory Service Optimizing CockpIT Synchronization with Directory Service Creating a Server Failure Alert Script Creating a Load Balancing File Changing a Server's Load Balancing File Backing-up CockpIT Data, Files, and Site Icons Restoring the CockpIT Administrated Server Farm JdsWebClient.dll or MstsCax.dll Can Not Be Found Failed to Trigger Application

JKB00317 "Maximum concurrent users reached" Error Message Appears at Login Symptoms: When trying to enter CockpIT the following error message appears:                   "Maximum Concurrent users reached" Possible Causes: After installing the CockpIT license file, CockpIT monitors how many users are using CockpIT at the same time. Once the maximum number of users are logged on, no others users will be allowed to login until a user logs out. Possible Resolutions: · A 'ticket' is generated whenever a user logs on to CockpIT. The user uses one ticket. This ticket is revoked when the user logs out or after a predefined timeout period. Adjust the ticket timeout period. This will cause idle tickets to expire more quickly. The following instructions explain how to adjust the ticket timeout setting: 1. Logon to the CockpIT Administrator Site. 2. Click on the Server Settings tab. 3. Adjust the Ticket Timeout setting. · Revoke a user / all users ticket/s by following these instructions: 1. Logon to the CockpIT Administrator Site. 2. From the Welcome page, click on the License Information tab. 3. Click on the Sessions button. The following window will open: 4. Choose users and click on the Revoke button      or     Click on the "Revoke All" button. Back to top