Jetro CockpIT™ Version 3.0 Knowledge Base
     

:: Quick search Users Cannot Access the CockpIT Logon Page Login Button Does Not Work Single User Cannot Access CockpIT Login Fails for All Users CockpIT Administrator Cannot Access the Site Jetro Client Failed to Download, Operate, or Install Users Cannot Launch Programs Now but Could Before Application Launching and Closing Takes a Long Time User Does Not Get a Newly Defined Application Specific Application Sometimes Works and Sometimes Doesn't White Screen Appears Instead of an Application Terminal Server Asks for Username and Password Terminal Server Fails to Communicate with CockpIT "No server available" Error Message Newly Defined Users or Groups Can Not Be Added to a Security Policy "Maximum concurrent users reached" Error Message "Failed to check in, wrong login parameters" Error Message Jetro Client Failed to Login Automatically When Restarting Computer Configuring CockpIT for the NAT Environment Removing CockpIT Plug-in Files Changing the Domain to Which CockpIT is connected to Determining the size of the Directory Service Optimizing CockpIT Synchronization with Directory Service Creating a Server Failure Alert Script Creating a Load Balancing File Changing a Server's Load Balancing File Backing-up CockpIT Data, Files, and Site Icons Restoring the CockpIT Administrated Server Farm JdsWebClient.dll or MstsCax.dll Can Not Be Found Failed to Trigger Application

JKB00311 A Specific Application Sometimes Works and Sometimes Doen't Work Symptoms: · After clicking on an application icon, no error message appears and the user is returned to the CockpIT user site · After the session has started, the terminal server generates an error, and indicates that the path is incorrect and the application cannot be found. Possible Causes: · The user does not have permission to access the server or launch the application · The application is installed on a different paths on different servers Possible Resolutions: · Launch this application using your username to address any permission issues. · Try to launch this application on all available servers to check its path settings. Use the delivery configuration option in the application policy page to define on which servers an application resides and on which paths it should be accessed. · Install and run the native terminal server client at the client station to address terminal server - user interaction issues. Back to top