Jetro CockpIT™ Version 3.0 Knowledge Base
     

:: Quick search Users Cannot Access the CockpIT Logon Page Login Button Does Not Work Single User Cannot Access CockpIT Login Fails for All Users CockpIT Administrator Cannot Access the Site Jetro Client Failed to Download, Operate, or Install Users Cannot Launch Programs Now but Could Before Application Launching and Closing Takes a Long Time User Does Not Get a Newly Defined Application Specific Application Sometimes Works and Sometimes Doesn't White Screen Appears Instead of an Application Terminal Server Asks for Username and Password Terminal Server Fails to Communicate with CockpIT "No server available" Error Message Newly Defined Users or Groups Can Not Be Added to a Security Policy "Maximum concurrent users reached" Error Message "Failed to check in, wrong login parameters" Error Message Jetro Client Failed to Login Automatically When Restarting Computer Configuring CockpIT for the NAT Environment Removing CockpIT Plug-in Files Changing the Domain to Which CockpIT is connected to Determining the size of the Directory Service Optimizing CockpIT Synchronization with Directory Service Creating a Server Failure Alert Script Creating a Load Balancing File Changing a Server's Load Balancing File Backing-up CockpIT Data, Files, and Site Icons Restoring the CockpIT Administrated Server Farm JdsWebClient.dll or MstsCax.dll Can Not Be Found Failed to Trigger Application

JKB00310 User Does Not Get a Newly Defined Application Symptoms: A new application has just been defined in the CockpIT management site and the user cannot see its icon on the CockpIT user site. Possible Causes: · The application is part of an application group that this user does not have permission to access · Permission to use the application was given to a new group or the user has just been added to a group with permission to access the application · The user has not synchronized local DirectLINKs with the CockpIT Server · The user did not refresh the CockpIT user site or does not know where to locate the icon Possible Resolutions: · Ask the user to press F5 or click on the refresh button. Note: The CockpIT user site should refresh automatically when user clicks on group or application icon. · Go to the Users Center page in the CockpIT Administrator Site. Search for this username and click on it. See if the application is listed in the "Effective User Rights" report. For more information about searching user rights, see “Viewing Users and Effective User Rights” in Chapter 4 of the User Manual. · If the user does not have rights to use this application, check the security policy for the application. Check if this application is part of a group to which the user has not been given access. For more information about application groups, see the Application Groups section in Chapter 4 of the User Manual. · If there was a change in the directory service, wait for the refresh interval or restart JDs service to manually restart directory service synchronization. · Right click on the Jetro DirectLINK Icon on in the system tray and select Synchronize. · User should check his CockpIT Virtual Desktop to confirm that the he has been granted access to this application Back to top