Jetro CockpIT™ Version 3.0 Knowledge Base
     

:: Quick search Users Cannot Access the CockpIT Logon Page Login Button Does Not Work Single User Cannot Access CockpIT Login Fails for All Users CockpIT Administrator Cannot Access the Site Jetro Client Failed to Download, Operate, or Install Users Cannot Launch Programs Now but Could Before Application Launching and Closing Takes a Long Time User Does Not Get a Newly Defined Application Specific Application Sometimes Works and Sometimes Doesn't White Screen Appears Instead of an Application Terminal Server Asks for Username and Password Terminal Server Fails to Communicate with CockpIT "No server available" Error Message Newly Defined Users or Groups Can Not Be Added to a Security Policy "Maximum concurrent users reached" Error Message "Failed to check in, wrong login parameters" Error Message Jetro Client Failed to Login Automatically When Restarting Computer Configuring CockpIT for the NAT Environment Removing CockpIT Plug-in Files Changing the Domain to Which CockpIT is connected to Determining the size of the Directory Service Optimizing CockpIT Synchronization with Directory Service Creating a Server Failure Alert Script Creating a Load Balancing File Changing a Server's Load Balancing File Backing-up CockpIT Data, Files, and Site Icons Restoring the CockpIT Administrated Server Farm JdsWebClient.dll or MstsCax.dll Can Not Be Found Failed to Trigger Application

JKB00306 Jetro Client Failed to Download, Operate, or Install Correctly Symptoms: User clicked on an application icon for the first time and the application did not appear on his or her desktop. Instead, the user was returned to the user site or got an error message from anti-virus, personal firewall or other protection software. Possible Causes: · Old version of Internet Explorer · Local settings preventing ActiveX plug-in download or operation · Protection software preventing ActiveX plug-in download or operation · The Plug-In was downloaded correctly but failed to install Possible Resolutions: · Upgrade to more recent version of Internet Explorer. CockpIT client software supports IE5 and above, but IE5.5 and above is recommended. To determine which version is running follow these instructions: 1. Open Internet Explorer on the user’s desktop 2. Click on the Help drop down menu 3. Click on “About Internet Explorer” Download more recent version of Internet Explorer if necessary. · Change the security settings in Internet Explorer. Check the security settings of Internet Explorer. Tools - Internet Options - Security - Custom Level. Make sure that the option "Download signed ActiveX controls" is "enabled" or "prompt". · Try to temporarily disable any protection software that may cause this type of failure. If the plug-in downloaded but failed to start, remove plug-in files and settings, login to CockpIT again and allow CockpIT to re-install the client file.. Please refer to Tech note JKB00207, How to remove CockpIT Plug-In Files and Settings for more information.   Back to top