Jetro CockpIT™ Version 3.0 Knowledge Base
     

:: Quick search Users Cannot Access the CockpIT Logon Page Login Button Does Not Work Single User Cannot Access CockpIT Login Fails for All Users CockpIT Administrator Cannot Access the Site Jetro Client Failed to Download, Operate, or Install Users Cannot Launch Programs Now but Could Before Application Launching and Closing Takes a Long Time User Does Not Get a Newly Defined Application Specific Application Sometimes Works and Sometimes Doesn't White Screen Appears Instead of an Application Terminal Server Asks for Username and Password Terminal Server Fails to Communicate with CockpIT "No server available" Error Message Newly Defined Users or Groups Can Not Be Added to a Security Policy "Maximum concurrent users reached" Error Message "Failed to check in, wrong login parameters" Error Message Jetro Client Failed to Login Automatically When Restarting Computer Configuring CockpIT for the NAT Environment Removing CockpIT Plug-in Files Changing the Domain to Which CockpIT is connected to Determining the size of the Directory Service Optimizing CockpIT Synchronization with Directory Service Creating a Server Failure Alert Script Creating a Load Balancing File Changing a Server's Load Balancing File Backing-up CockpIT Data, Files, and Site Icons Restoring the CockpIT Administrated Server Farm JdsWebClient.dll or MstsCax.dll Can Not Be Found Failed to Trigger Application

JKB00305 CockpIT Administrator Cannot Access the Administrator Site Symptoms: When trying to enter the CockpIT Administrator site either of the following error messages appeared: "Failed to check in, wrong login parameters" "You are not authorized to enter here!" Possible Causes: · User is using the wrong username or password · User account name is locked, disabled, expired or time restricted in the directory service · This is a new user account and CockpIT is not yet synchronized with the directory service If any of the above may be applicable, see JKB00303 – “Single user cannot access the CockpIT". · Administrator user account is not a member of the CockpIT admin group · The administrator user account was recently added to the CockpIT admin group and CockpIT has not yet synchronized with the directory service.   Possible Resolutions: · First, make sure that this user account can access the CockpIT user site. (http://”cockpitserver”/cockpit/user) If this account cannot access the user site, please refer to the tech note: JKB00303 " Single user cannot access CockpIT" . · The default group that can access the CockpIT admin site is Domain Admins if you are using Active Directory or NT4 Domain. If you are operating CockpIT from a local host, the “Administrators” group is the default group. You can change the default group in the Administrator console. Go to the Server Settings page and change the Administrator group line (see Chapter 3 of the User Manual for more information about the Server Settings page). You can also change the administrator group in the CockpIT Server registry: HKEY_LOCAL_MACHINE\SOFTWARE\Jetro\JDS\ AdministrationGroup · If you recently added this user account to the directory service group, wait for the refresh interval or restart JDS service to manually start synchronization.   Back to top