Jetro CockpIT™ Version 3.0 Knowledge Base
     

:: Quick search Users Cannot Access the CockpIT Logon Page Login Button Does Not Work Single User Cannot Access CockpIT Login Fails for All Users CockpIT Administrator Cannot Access the Site Jetro Client Failed to Download, Operate, or Install Users Cannot Launch Programs Now but Could Before Application Launching and Closing Takes a Long Time User Does Not Get a Newly Defined Application Specific Application Sometimes Works and Sometimes Doesn't White Screen Appears Instead of an Application Terminal Server Asks for Username and Password Terminal Server Fails to Communicate with CockpIT "No server available" Error Message Newly Defined Users or Groups Can Not Be Added to a Security Policy "Maximum concurrent users reached" Error Message "Failed to check in, wrong login parameters" Error Message Jetro Client Failed to Login Automatically When Restarting Computer Configuring CockpIT for the NAT Environment Removing CockpIT Plug-in Files Changing the Domain to Which CockpIT is connected to Determining the size of the Directory Service Optimizing CockpIT Synchronization with Directory Service Creating a Server Failure Alert Script Creating a Load Balancing File Changing a Server's Load Balancing File Backing-up CockpIT Data, Files, and Site Icons Restoring the CockpIT Administrated Server Farm JdsWebClient.dll or MstsCax.dll Can Not Be Found Failed to Trigger Application

JKB00304 Login Fails for All Users Symptoms: Users get the following message when they try to enter CockpIT: "Failed to check in, wrong login parameters" Possible Causes: · CockpIT has not finished reading the directory service for the first time · Settings for the directory service are incorrect in the CockpIT Server Registry · CockpIT Server was configured with a user account that does not have administrator privileges in the directory service. · Interval or timeout between synchronizations with the directory service is too short. If an enterprise has a large number of users, and the gap between synchronization timeouts is too short, the synchronization process will stop before the process finishes. · IIS is not working properly Possible Resolutions: · Wait until CockpIT finishes reading the directory server for the first time. In a network with many users, this process may take a few minutes. · Restart the IIS. Use services program or Internet Services Manager. · Confirm that the user account that starts the following services has administrative privileges in the directory service and on the CockpIT Server: o JDs o JDsNetExplorer o JDsMonitor Increase the directory service synchronization interval in the Server Settings section of the CockpIT Administrator Site or by changing the Directory Refresh Period parameter in the Server Settings Screen. · Increase the directory service synchronization timeout by setting the Directory Scan Timeout parameter in the Server Settings section of the Administrator Site or in the CockpIT Server Registry: HKEY_LOCAL_MACHINE\SOFTWARE\Jetro\JDS\ ADRefreshPeriod   Back to top

:: Quick search Users Cannot Access the CockpIT Logon Page Login Button Does Not Work Single User Cannot Access CockpIT Login Fails for All Users CockpIT Administrator Cannot Access the Site Jetro Client Failed to Download, Operate, or Install Users Cannot Launch Programs Now but Could Before Application Launching and Closing Takes a Long Time User Does Not Get a Newly Defined Application Specific Application Sometimes Works and Sometimes Doesn't White Screen Appears Instead of an Application Terminal Server Asks for Username and Password Terminal Server Fails to Communicate with CockpIT "No server available" Error Message Newly Defined Users or Groups Can Not Be Added to a Security Policy "Maximum concurrent users reached" Error Message "Failed to check in, wrong login parameters" Error Message Jetro Client Failed to Login Automatically When Restarting Computer Configuring CockpIT for the NAT Environment Removing CockpIT Plug-in Files Changing the Domain to Which CockpIT is connected to Determining the size of the Directory Service Optimizing CockpIT Synchronization with Directory Service Creating a Server Failure Alert Script Creating a Load Balancing File Changing a Server's Load Balancing File Backing-up CockpIT Data, Files, and Site Icons Restoring the CockpIT Administrated Server Farm JdsWebClient.dll or MstsCax.dll Can Not Be Found Failed to Trigger Application