Jetro CockpIT™ Version 3.0 Knowledge Base
     

:: Quick search Users Cannot Access the CockpIT Logon Page Login Button Does Not Work Single User Cannot Access CockpIT Login Fails for All Users CockpIT Administrator Cannot Access the Site Jetro Client Failed to Download, Operate, or Install Users Cannot Launch Programs Now but Could Before Application Launching and Closing Takes a Long Time User Does Not Get a Newly Defined Application Specific Application Sometimes Works and Sometimes Doesn't White Screen Appears Instead of an Application Terminal Server Asks for Username and Password Terminal Server Fails to Communicate with CockpIT "No server available" Error Message Newly Defined Users or Groups Can Not Be Added to a Security Policy "Maximum concurrent users reached" Error Message "Failed to check in, wrong login parameters" Error Message Jetro Client Failed to Login Automatically When Restarting Computer Configuring CockpIT for the NAT Environment Removing CockpIT Plug-in Files Changing the Domain to Which CockpIT is connected to Determining the size of the Directory Service Optimizing CockpIT Synchronization with Directory Service Creating a Server Failure Alert Script Creating a Load Balancing File Changing a Server's Load Balancing File Backing-up CockpIT Data, Files, and Site Icons Restoring the CockpIT Administrated Server Farm JdsWebClient.dll or MstsCax.dll Can Not Be Found Failed to Trigger Application

JKB00301 Users Cannot Access the CockpIT Logon Page Symptoms: The following text appears when a user tries to navigate to the CockpIT user page: The page cannot be displayed Possible Causes: · Network communication failure · No resolving to the CockpIT Server host name · Proxy setting prevents users from accessing LAN servers · IIS service is closed, stopped or not configured properly Resolution: · Try pinging CockpIT Server using the CockpIT IP address and hostname · Check DNS settings in the client · Check proxy settings If there is a proxy server, add CockpIT to the exception list or check the bypass proxy server for local addresses. This is located in Internet Explorer: Tools – Internet Options - Connections - LAN Settings · Check IIS status: Try to restart IIS or the Internet Services Manager: Start – Programs – Administrative Tools - Services · Try to enter the default home page of the server by entering only the server name in the Internet Explorer. · Check CockpIT virtual directory settings 1. Start the Internet Services Manger. 2. Double click on the default site. A sub-directory called "cockpit" should appear on the list. 3. If this sub-folder does not appear or the folder is empty, uninstall CockpIT and reinstall again. Note: Don’t forget to backup your data! Back to top